IBM Support
If you need help with IBM Planning Analytics, we’re your people. Whether you’re working through an upgrade process and need a smooth transition, or have a quick thing that just isn’t working, we are here to offer IBM support.
What you get
Not only do you get ongoing support as often as you need, but a dedicated email and phone number, just for you & your team to use.
Dedicated,
Direct Support
Guaranteed
1-Hour Response
Long-Term
Expertise & Stability
We guarantee that within an hour, you’ll have a response from one of us. We don’t farm out our support offering, it’s just us, on the phone and over email, giving you help with Planning Analytics. We’ve worked in and with every team within a finance department, so we thoroughly understand the system and how it impacts your day to day work. We support with you in mind.
Whether you’re struggling with:
- slow spreadsheets
- slow system
- failing processes
- admin issues
- or just need a backup in case something bad happens
We’re here to give you a hand. We’ve been there, done it, and will continue to be there. Our team is in it for the long haul. With our low turnover rate, any knowledge we gain on your account will remain here and won’t disappear to work somewhere else.
How it works
Our support offering is a 12 month subscription to our help.
The Helpdesk
You send us an email, or give us a call, and we’ll get on with helping you. It’s literally as simple as that. Whenever a ticket is submitted to our helpdesk, we hand it to the person that built the system or a specialist in that area in our team. Then you get support, that’s it.
Process execution and monitoring
We can do your key activity and month end processes. We make sure data loads and processes are happening when they should, run reconciliations and fix any issues that crop up. Whether this is covering a key member of staff or helping out businesses without an in-house expert, we can do it.
Routine system performance review
We provide an independent review of your systems to make sure that no problems come up. We carry out regular systems health checks for our customers and follow up with optimisation suggestions where they’re needed.
IBM escalation
As an IBM® Partner and Primary Support Provider, we have full access to their expertise should new or unique issues happen and can escalate to them as needed.
Account management
As an accredited IBM® Primary Support Provider, we take care of the renewal of your maintenance agreements and keep an eye on all the new updates. If you have an on-premises system, we can let you know what updates are appropriate to your needs, so you can save time and don’t have to filter through every release.
Free help
Get free help from people who have been there. We're always happy to welcome new customers to our helpdesk. Submit a support ticket below and we'll be there to offer up to 6 hours of free help.
How it works
You give us your work email, we set up a Teams meeting, you talk us through your issues. We help you. We give you an idea of how the helpdesk works. You say thank you. Then that is that.
There’s no sales calls, no email bursts, no pushing. Just free, no strings attached, help.
Get Help
Resources
Everything you need to know about what if analysis, scenario planning, how to use IBM Planning Analytics for good financial health, IBM updates, etc. Find resources for all things IBM Planning Analytics related & if you can’t see what you need, book a chat, we are here to help.
The benefits of centralisation
The tension between finance and the commercial function will likely be familiar to you.
Your FP&A team spend their time wrestling the numbers to get the budget and forecast sorted. They view these resources as indicators of how the business is performing: how many miles are on the clock and what speed you are moving at. Meanwhile, the drivers of the business – the commercial function – are looking for sat nav. Something to tell them how to reach their destination and how long it will take them. Once they get there, they’ll work out the speed they were going at, their mileage and how much fuel they used. The distance between these two...
How Planning Analytics supports Financial Consolidation across a Group
Financial Consolidation Across a Group of Companies
The client looked at different systems and decided to use Planning Analytics, as it would be one system that could perform the full financial cycle from consolidation of actuals through to planning the client’s future moves. Each company within the group had different source accounting systems, Planning Analytics easily integrated with each one – even providing the ability to drill all the way through and see the individual journal transactions that made up each figure in the statements. This provided visibility with an ease that seemed a million miles away before! Every single transaction was recorded and logged for auditability...
Tell us how we can help
Book in a chat with our team
Articles
Words about IBM TM1 we’ve written to try to help you out with your planning analytics system. From new challenges, updates, the basics, etc, get an idea of how to optimise your financial data, reports, and more so that you can seem smarter than all the other financial analysts out there.
